Device Order Terms & Conditions
Orders – at the time of placing an order, customers are required to pay either a 50% upfront deposit to confirm their order, with balance payable prior to order dispatch OR alternatively an agreed deposit if the customer is purchasing via a finance arrangement.
A purchase order will be supplied by the SkinMed™ team and signing of the Purchase Order and/or Payment of a deposit constitutes a contract to purchase and after 3 business days, this deposit is non-refundable for change of mind. In the event that a customer order is cancelled within that 3 day period, we reserve the right to change any reasonable costs incurred by the business for processing of the order, and order restocking/reselling fees may also apply.
Returns & Refunds – we do not offer returns or refund for change of mind. This also applies for customers purchasing at Expos who have viewed our machines in person. It is the purchaser’s responsibility to ensure that the system or device they are purchasing is fit for purpose. We do not offer refunds for change of mind. In the event that your order is damaged in transit (you must notify us within 24 hours of delivery or no claim can be made), we will action this immediately with our courier service.
Promotions/Sales – All sales are final, no adjustments can be made for price fluctuations after payment is made.
Standard Warranty Conditions
- From the date of purchase, we guarantee a total of 2 year Australian backed warranty including 1st year full parts and labour coverage, and 2nd year parts only, unless otherwise stated on the Purchase Order.
- The main unit under normal day to day use will be covered from the date of purchase as outlined at point 1 above.
- You must keep the original box and inserts. If the machine needs to be returned to us for any reason, it is important it is returned in its original packaging. If the machine is being returned to us for a warranty issue and not returned it in its original box warranty will be void. The box and inserts are specifically designed to protect the machine in transit. We cannot guarantee the machine otherwise.
- If after following the troubleshooting steps for your machine/device, you require your system to be repaired – you will need to contact our customer service on 1300 535 675. You will then be directed to your nearest customer service centre to drop off for repair. In the event a customer service centre is not available in your area, we will arrange for a courier to collect your machine and for our technician to investigate and repair. In some locations there is an optional in-clinic service available for repairs of RenewU™ and Transcend™ IPL systems.
- If our repair technician determines that damage is a result of mishandling or user error, you will be notified in writing and will be obliged to pay for any repairs to the machine to fix the problem, as well as all freight charges before the machine is returned to you.
- Your machine, when repaired under warranty at one of our local service centres, will be processed in a timely manner. If you do not have a local service centre in your state, and your machine has to be sent to us for repair, once repaired it will be couriered back to you (at our expense). If it is determined, we require a part to be sent from the supplier, we will aim to conduct any repairs in a timely manner so as not to inconvenience you.
- Replacement machine – In the event your machine requires a warranty repair within the first year, that will take more than 6 weeks, we will provide to you free of charge an interim replacement machine (subject to availability).